Terms and Conditions

Standard Terms and Conditions for the Printagon Group of Companies, incorporating:

• Printagon Branding Solutions (Pty) Ltd – Co. Reg. No. 2016/006671/07
• Banner and Flag Online (Pty) Ltd – Co. Reg. No. 2025/152378/07
• Printagon Banner and Flag Online CC – Co. Reg. No. 1994/042634/23

Hereinafter collectively referred to as “the Printagon Group.”

1. Acceptance of Terms and Conditions

1.1 By placing an order or making a purchase, you confirm that you have read, understood, and accepted these Terms and Conditions.

1.2 These Terms and Conditions apply to all goods supplied by the companies within the Printagon Group, whose registered office is situated at:

1 Frederick Cooper Road, Factoria, Krugersdorp, 1739

2. Order Processing, Payment and Timelines

2.1 Orders will only be processed upon receipt of:

• a 50% deposit for orders above R5 000.00, or
• full payment for orders below R5 000.00.

Receipt of payment will serve as confirmation that you accept the quotation and wish to proceed with the order.

2.2 Once the order has been completed, the outstanding balance must reflect in our bank account before collection or delivery may take place.

2.3 Preferred payment methods are:

• PayFast (via the www.banneranflagonline.co.za website), or
• Electronic Funds Transfer (EFT).

Please use your order number as the payment reference.

2.4 An Order Confirmation Email, containing your order number, will be sent once your order has been placed.

2.5 If payment is made via EFT, proof of payment must be emailed to your relevant sales representative. If you are unsure who your sales representative is, proof of payment must be sent to:
finance2@printagon.co.za

2.6 Once payment has been received, the following process will apply:

• Our professional graphic design team will prepare a layout for your approval.
• The layout will be sent to you by your relevant sales representative.
• Once written sign-off has been received, the order will proceed to production.
• Production takes approximately 4 to 7 working days from the date on which final signed approval is received.

2.7 Delivery

Delivery is not included unless specifically quoted and invoiced for.

Estimated delivery timelines after completion are:

• Main Centres (South Africa): 2–3 working days
• Outlying Areas (South Africa): 3–6 working days

3. Products, Artwork and Design

3.1 Actual products may differ slightly from the images displayed.

3.2 All products supplied are intended for event use only and must not be used in harsh weather conditions or as permanent fixtures.

3.3 Digital printing may result in up to a 5% colour variation. Clients are encouraged to supply Pantone colours wherever colour accuracy is required.

3.4 Colour proofs or samples must include a CMYK colour breakdown. Should the client fail to supply the required artwork format and colour information, the Printagon Group shall not be held liable for colour discrepancies.

3.5 Clients must reply to the Order Confirmation Email with their artwork attached, or alternatively upload artwork via WeTransfer using the free option (“I just want to send files”).

3.6 Clients will be notified within one working day whether their artwork is suitable. A layout proof will then be emailed for approval.

3.7 A once-off setup fee of R120.00 (excluding VAT) per order applies for the placement of supplied logos and artwork onto our templates.

3.8 A maximum of three (3) layout revisions is included. Thereafter, an additional fee of R120.00 (excluding VAT) per revision will apply.

3.9 Artwork must be supplied in high-resolution vector PDF format (original design format).

3.10 If supplied artwork does not meet the required specifications, a design/redraw fee of R350.00 (excluding VAT) per hour will apply. The client will received a quote which needs to be accepted before such work is undertaken.

3.11 Low-resolution artwork may pixelate or display poor quality when enlarged. Templates are available on request should clients wish to prepare their own artwork.

3.12 A final artwork proof will be sent for approval. Production will commence only once written sign-off has been received.

3.13 Clients are responsible for carefully reviewing all proofs for:

• spelling,
• layout,
• dimensions, and
• colour accuracy.

3.14 Screen colours and printed colours may vary, and exact colour matching cannot be guaranteed without Pantone references.

3.15 Once artwork has been approved, the Printagon Group cannot be held liable for any discrepancies unless the delivered product materially differs from the approved proof.

AI-Generated Artwork – Large Format Printing

3.16 AI-generated artwork and images are inherently unpredictable and may contain defects, distortions, inaccuracies, insufficient resolution, artefacts, colour inconsistencies, or scaling limitations that may render them unsuitable for large format printing.

3.17 The Printagon Group does not guarantee the suitability, print quality, accuracy, or performance of any AI-generated artwork supplied by a client, whether modified, enhanced, or approved by the client.

3.18 The Printagon Group reserves the absolute right, at its sole discretion, to reject any AI-generated artwork that does not meet its technical, aesthetic, or production requirements for large format printing.

3.19 Where AI-generated artwork is accepted for production, such acceptance will be conditional upon the client’s written approval of the final proof and shall not constitute any warranty of quality, accuracy, or fitness for purpose.

3.20 Any redesign, recreation, correction, enhancement, vectorisation, upscaling, or modification required to render AI-generated artwork suitable for printing will be treated as a design/redraw service and charged at the applicable hourly rate.

3.21 The client expressly acknowledges and agrees that all risks associated with the use of AI-generated artwork, including but not limited to print defects, visual anomalies, colour variation, loss of detail, or unsatisfactory large-scale output, are borne solely by the client.

3.22 The Printagon Group shall not be liable for any direct, indirect, consequential, or economic loss, damages, or dissatisfaction arising from the use of AI-generated artwork once final artwork approval has been provided by the client.

4. Product Availability and Limitations

4.1 Due to product popularity and/or supplier constraints, the Printagon Group may limit the quantity of products available for purchase.

4.2 All products are subject to stock availability.

5. Pricing and Payment

5.1 The Printagon Group reserves the right to amend prices displayed on products at any time, at its sole discretion, including where incorrect pricing or administrative errors may have occurred.

5.2 Quotations and pro forma invoices are valid for 7 days from the quotation date, subject to available stock.

5.3 Reasonable efforts will be made to ensure that the description, availability, purchase price, and delivery charges of goods displayed on the website are accurate.

5.4 Errors may from time to time occur on the websites. Where such errors are unintentional and not due to gross negligence, the Printagon Group shall not be held liable and reserves the right to correct such errors.

6. Receipt of Goods, Including Damaged, Incorrect or Short-Delivered Items

6.1 Orders will be finished and ready for delivery/collection within approximately 2 to 7 working days after production has been completed, unless otherwise advised.

6.2 Should any unavoidable delay occur, the client will be informed as soon as reasonably possible.

6.3 Once an order has left the Printagon Group’s premises, delivery may be affected by circumstances beyond the Printagon Group’s control. Although the Printagon Group will liaise with both the client and the courier company to facilitate smooth and timeous delivery, delivery is outsourced to third-party couriers and the Printagon Group cannot be held liable for delays or any loss arising from products not being delivered within the estimated delivery timeframes.

6.4 All deliveries require a signature from the client or authorised recipient as proof of receipt.

6.5 If no one is available at the delivery address, a re-delivery attempt will be made. If the second attempt is unsuccessful, the goods may be returned to the Printagon Group by the courier.

6.6 Should a further delivery attempt be required, all additional delivery costs will be for the client’s account and must be paid before the goods are re-dispatched.

6.7 All goods must be inspected upon receipt. Any discrepancy, damage, short delivery, or incorrect item must be reported in writing to the relevant sales representative within 5 days of delivery.

6.8 If no written notice is received within this period, the goods will be deemed to have been received in good order and in accordance with the client’s order.

7. Warranty and Return Procedures

7.1 Warranty

All products sold carry a 1-year factory walk-in warranty on hardware only, unless otherwise stated.

7.2 Inspection

All defective products are subject to inspection by the Printagon Group before any warranty claim is approved.

7.3 Warranty Exclusions

The 1-year factory walk-in warranty will be void if:

• the product has been misused or abused;
• the product has been altered in any way; or
• the product has been used for a purpose other than that for which it was intended.

7.4 Returns

Returned products will only be accepted under the following conditions:

• the product must be returned in its original packaging;
• the product must be accompanied by the relevant invoice as proof of purchase.

7.5 No returns will be accepted for goods that have been manufactured and printed to order.